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Courses and books
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Dealing with difficult callers | a one day telephone handling training course
£139.00£99.00 -
Complaint handling techniques
£139.00£99.00 -
Handling awkward conversation | a one day training course £99.00 – £129.00
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Mediation and negotiation techniques | a one day training course £139.00
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Managing difficult teams | a one-day training course £99.00 – £139.00
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Assertiveness techniques | a one day training course £99.00 – £139.00
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Dealing with difficult people | a one-day training course £99.00 – £139.00