Our dealing with difficult people range of courses – including our best-selling workshop of the same name – has been put together to help you manage conflict in the workplace, transform dysfunctional teams, be more assertive and cope with bullying and harassment in a practical, engaging and interactive way. Learning tools include case study, group discussion and debate in a safe and confidential environment.

Many of these courses are run publicly (that is, open to all comers) at venues across the UK. Others are offered on demand and we ask you to add your name to a waiting list. All are available for in-house delivery which is cost effective if you’ve got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Plus, of course, we come to you which saves travelling time and expenses.