This blog has been started with the simple aim of helping make the world of work a better place. It’s lead author is Sandy Keating who for the past 23 years has been leading ACM Training’s dealing with difficult people workshops – which range from our best-selling course of the same name through assertiveness and mediation and negotiation techniques to handling awkward conversations. The subject was originally covered on our other blog but we’ve come to the conclusion that it’s such an important area it deserves a site of its own.

Sandy in action

ACM has been providing media, communication and organisational development training to a wide range of clients from the government, corporate and voluntary sectors for more than 20 years.

The company was started in 1995 by Richard Uridge and Sandy Keating with just one client – the NSPCC. It now has getting on for 2,500 organisations on its books and has trained more than 12,000 individual customers.

Richard’s background is as a journalist and broadcaster with the BBC. Sandy  ran her own retail business before moving into  adult vocational education in her native Australia.  Both are contributors to this blog. Richard also writes about media and communication matters for the ACM Training blog and has his own blog (mainly, but not exclusively) about bikes. It’s called B’spoke.

We welcome contributions from guest bloggers. Send your ideas or copy to sandy@acmtraining.co.uk for consideration.